Emergency Preparedness Solutions LLC — Admin@emergencyprepsolutions.org. We're glad to help with setup, questions, or problems.
Where do I get my organization's plan code? Your organization's administrator sets it up and shares it with staff. If you don't have it, ask them — we can't look it up for you.
Does Playbook work without an internet connection? Yes, for pages you've already opened. Open your plan's sections, checklists, and contacts once while connected and they'll be saved on your device for when service is down.
I forgot my admin password. On the admin sign-in screen, choose "Forgot password?" and we'll email you a reset link.
I forgot the staff password or Facility Admin passphrase. Your organization's admin can set a new one from the admin Overview screen.
Admins can delete their own account at any time: sign in at Admin Sign In, scroll to the bottom of any admin screen, and choose Delete account. If you're your organization's only admin, this also permanently deletes the organization and all of its content — plan sections, contacts, forms, checklists, and saved form submissions.
You can also request deletion by emailing Admin@emergencyprepsolutions.org from the address on the account, and we'll complete it within 30 days. Staff who only view a plan don't have accounts, so there's nothing personal to delete for them.